ONRIQUE — Client care
Frequently asked questions
A few useful details about choosing your piece and placing an order.
How do I choose the right variant?
Choose the colour, dial, finish or size on the product page before adding to your bag. The selected option, price and availability are shown there. Review the variant again in your bag before checkout.
Can I order an unavailable option?
Options marked sold out or unavailable cannot be added to your bag. If you need help finding an alternative, contact us with the product and option you are interested in.
Where can I find delivery details?
Our shipping policy contains the current destinations, processing times and delivery information. Available delivery options and charges are shown at checkout for your address.
ShippingHow do I request a return?
Read the return policy for the current conditions, then contact us with your order number and the item you would like to return. Please request a return before sending an item back.
ReturnsWhat if my item has a problem?
Contact us with your order number, the product name and a description of the issue. Our warranty enquiries page explains which details to include.
Warranty enquiriesCan I change items in my bag?
You can change quantities or remove an item from your bag. To choose a different product option, remove the existing item and add your preferred variant from the product page.
How can I ask about materials, sizing or care?
Check the product information first. If a detail is not listed, send us the product name and your question before ordering so we can help you confirm it.
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