Politique de remboursement

Return Policy — Onrique

We offer a 14-day return window. You have 14 days after receiving your item to request a return.

To be eligible, your item must be unused, unworn, with tags, in its original packaging, and you'll need proof of purchase.

To start a return, email us at info@onrique.com. Items must be sent to: [RETURN ADDRESS]. Items returned without a prior request will not be accepted. Return shipping costs are the customer's responsibility.

Damages & Issues
Inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect — we'll cover return shipping in that case.

Non-returnable items
Personalized products and personal care items can't be returned. Sale items and gift cards are non-refundable.

Exchanges
Return the item you have, then place a new order once the return is approved.

EU 14-day cooling-off period
If shipped within the EU, you have the right to cancel or return your order within 14 days, no reason required, under the same condition requirements above.

Refunds
Once your return is received and approved, you'll be refunded automatically to your original payment method within 10 business days. If more than 15 business days pass after approval, contact info@onrique.com.